预订总条款

1. Booking and confirmation

The Portal shows availability and prices in real time from the Company's property management system. The booking is concluded when the payment has been received in full and the Guest has received the confirmation email, which states the amount paid, the dates, the number of guests and any services included. Until then no accommodation is reserved.

The confirmation carries a payment reference of the Portal and, shortly after, the booking code of the property management system, which is the code found on documents and receipts. Both open the private area, where the Guest finds the booking, the payment, the tourist tax due and, before arrival, the access instructions.

The Guest must be of age and must provide accurate details. The number of guests stated at booking is the maximum number of people who may stay in the accommodation, children included.

2. Prices and payment

The price shown is for the whole stay and includes, for stays of fewer than thirty nights, electricity, gas, heating, water, Wi-Fi and linen. The final cleaning is shown as a separate line before payment and is part of the total charged. VAT is included where applicable; optional extra services are invoiced with VAT at 22%.

The tourist tax is not included: it is due by law to the municipality, its amount depends on the municipality and on the nights, it is shown in the private area and is paid on arrival, unless the Portal offers to settle it online.

Payment is made by card through Stripe, a payment institution authorised in the European Union. The Company never sees or stores the card details. Prices are in euro.

Discount codes are validated at checkout, apply to the accommodation only and cannot be combined with other offers unless stated otherwise.

3. Rates, cancellation and changes

Two rates are offered, and the one chosen is written next to the price before payment and in the confirmation. The flexible rate may be cancelled free of charge by the deadline stated at booking: the whole amount is refunded to the card used. After the deadline, or in case of no-show, the whole amount is retained. The non-refundable rate costs less and allows neither cancellation nor changes: the amount paid is not refunded.

Requests to change the dates, the number of guests or the accommodation are subject to availability and to the Company's approval, and may carry a supplement for the new period. Requests are sent to booking@easylife.house or on WhatsApp. Refunds are made to the card used within the times of the card circuit, usually five to ten working days.

Under article 59, letter n, of the Italian Consumer Code, the right of withdrawal does not apply to accommodation services booked for a specific date or period; the cancellation rules above apply instead.

4. Stays across several homes and group stays

A long stay composed over two or more homes in sequence (Split Stay) is booked only at the non-refundable rate: it cannot be cancelled for any reason, before or during the stay, and no refund is due for nights not used. The plan is one booking, paid in one payment, with one home per stage; the Guest must leave each home at the stated check-out time, and the Company coordinates the cleaning, the preparation of the next home and the handover of the access instructions.

A stay for a group across several nearby homes (Smart Stay) is one booking with several homes for the same dates; the number of guests per home stated at booking is binding for each home.

5. Check-in, documents and contract

Check-in is unattended, with personal codes, in the window 15:00–22:00 unless the accommodation states otherwise. Arrivals after that time are arranged in advance with the Company. Before arrival the Guest completes the online check-in, providing an identity document for every person who will stay, adults and minors: the law requires the host to report guests to the public security authority (article 109 of the Italian Public Security Act) and for statistical purposes. Without the documents of every guest the access codes cannot be handed over and access to the accommodation is refused, with no refund due.

Where required, the Guest signs the short-term rental contract digitally, with a one-time code sent to their mobile phone; the signature has the value of an advanced electronic signature.

Hosting more people than stated is a breach: the Guest owes a supplement for each extra person and a penalty of 200 euro per person per day, and the Company may terminate the stay. Check-out is by the stated time; access codes and keys must not be shared, copied or revealed to third parties.

The Company's staff or its contractors may access the accommodation for necessary repairs or maintenance, with notice to the Guest except in emergencies.

6. Security deposit and guarantee

When a deposit or a card guarantee is required, it is stated before the confirmation. A credit card is accepted as guarantee (prepaid cards, debit-only cards and similar are not); failing that, a cash deposit is required. The deposit is returned in full at the end of the stay once the accommodation has been found in order; in case of damage the Company may retain the sums needed, with an account of them, without prejudice to the right to compensation for any greater damage.

7. House rules

• The accommodation is used with care, kept clean, and no activity that may damage it, the building, its common parts or the belongings inside is allowed. No illegal activity.
• Quiet is respected, in particular between 22:00 and 8:00; parties and events are not allowed.
• Smoking inside is forbidden: a breach carries the penalty stated in the accommodation's rules, at least the cost of the extraordinary sanitisation.
• Animals are admitted only with the Company's written authorisation.
• Waste is sorted according to the municipality's rules and the instructions in the accommodation. For stays of one to three nights it may be left inside, where the cleaning company collects it; from four nights the Guest takes it to the building's bins.
• The loss or breakage of keys or of the lock is charged at the cost of a new lock and five sets of keys. The accommodation must not be sublet or handed to third parties.

8. Replacement of the accommodation

Should the Company, for reasons beyond its control (a sudden plumbing failure, a cleaning not carried out, any event that makes the stay impossible in safety), be unable to give the Guest the booked accommodation, it offers one of equal or higher standard at no extra cost. If none is available, or the Guest declines, the nights not enjoyed are refunded in full; no further compensation is due for events beyond the Company's control.

9. Liability

The Guest is liable for damage caused to the accommodation, the building and the belongings inside by themselves or by the people they host. Conduct contrary to the proper management of the property makes the Guest liable for a penalty of up to 200% of the price of the stay, without prejudice to the greater damage.

The Company is not liable for theft of the Guest's belongings, which must not be left unattended, nor for interruptions of electricity, gas, water or internet not attributable to it, nor for events of force majeure. Nothing in these Conditions limits the rights the law grants consumers.

10. Extra services

Additional services (early check-in, late check-out, cot, mid-stay cleaning, linen change, transfers, parking and the like) are requested from the private area without commitment: the Company confirms availability and price before any charge. Services provided by partners are arranged, not operated, by the Company.

11. Communications, private area and account

The Company communicates by email, by WhatsApp and through the private area, and answers 8:00–22:00, seven days a week, in Italian and English. The link to the private area and the one-time codes that open it are personal: the Guest keeps them and does not share them. With the email alone the Guest can open the account of their own stays: a one-time code reaches that address and the bookings made with it are found there. The account gathers no new data and is closed by writing to the Company.

12. Complaints, applicable law and jurisdiction

Complaints are sent to booking@easylife.house or to info@easylife.house; the Company answers within fifteen days. A consumer may also use the alternative dispute resolution procedures provided by the Italian Consumer Code.

These Conditions are governed by Italian law. For a Guest who is a consumer, the court of the place of the consumer's residence or domicile has jurisdiction; in every other case the Court of Milan.

13. Contacts

Easylife S.p.A., Via Giovanni Battista Pergolesi 26, 20124 Milano, VAT and tax code 09640480969, share capital € 116.270,00 i.v.. Email booking@easylife.house · info@easylife.house · telephone +39 02 8995 4495.