{Suite 411} Business Room, Modern, Relax

Check-In and Check-Out Times

Check-In: from 3:00 PM

Check-Out: by 10:00 AM

For a late check-out, please inform us promptly; we may allow you to stay beyond the scheduled time, subject to availability.

A fee of 70 CHF will be applied to adjust the cleaning schedule.

Check-Out Instructions

Please leave the apartment in tidy condition.

Waste: Use the red waste bag provided and dispose of it at the collection point located on the left at the beginning of the street.

We provide one complimentary red bag; additional bags can be purchased at supermarkets and most gas stations or kiosks. Failure to remove waste will incur a penalty of 100 CHF.

Dishes: Please load all dishes into the dishwasher and start it.

Bed Linen: It's not necessary to strip the beds.

Please leave the apartment in decent condition. In case of extra cleaning, a penalty of 100 CHF per hour will apply.

Pets

Pets are strictly prohibited. Violation will incur a penalty of 500 CHF.

Parking

Private parking is available at a rate of 20 CHF per day, upon request and subject to availability.

Wi-Fi Information

Wi-Fi access details are provided on the information sheet in your room.

If you experience connectivity issues, try restarting the modem by turning it off and back on; this resolves 99% of cases.

If problems persist, please contact us through the official booking platform's chat.

Emergency Numbers

Ambulance: 144

Fire Department: 118

Police: 117

Food and Grocery Delivery Services

To order food or groceries to your apartment, you can use the following services:

divoora or Smood

Badge:

The badge provided will allow you to open the door; just hold it above the handle. PLEASE NOTE: Always carry it with you as the door locks automatically.

If you get locked out and require assistance, the cost for door opening is 300 CHF. Unfortunately, this fee covers calling in assistance, so please take great care.

The Lugano area is part of the Arcobaleno Tariff Community, offering tickets and subscriptions valid on various public transport modes, including buses, trains, and boats. Tickets can be purchased at automatic machines, authorized sales points, or via mobile applications.

Useful Tips

Schedules: Public transport services in Lugano generally operate from early morning until late evening. However, schedules may vary depending on the line and day of the week. It's advisable to check specific times before planning your journey.

Mobile Applications: The official apps of Trasporti Pubblici Luganesi (TPL) and Swiss Federal Railways (FFS) provide real-time information on schedules, routes, and any service changes. These are useful tools for planning your movements efficiently.

Navigating from the apartment in Viganello is convenient thanks to Lugano's efficient public transport network, ensuring quick connections to the city center, railway stations, and major airports.